General Terms and Conditions

    We at ValuCart try to provide you with our services to Our best standards , below you may find the terms and Conditions and expect to fully understand our operations being read . Please go through the following terms and conditions carefully. They contain important information about your rights and obligations, as well as exclusions and limitations that apply to your purchases. ValuCart is an online multi Vendor service provider where we incorporate all grocery ,life style , pet stores , Organics , trying to provide all necessities under one umbrella hence the customer such as you will be able to shop for your desired product or products from the providers you opt for depends on the availability of the store given your location .and the participant store delivers the orders to the customer . hence Valucart doesn’t take any responsibility on the delays , or supervise the vendor product or its store employees attitudes and using the services , you automatically agree to the Terms and Conditions of both our mobile and website services . These terms and conditions ("Terms") apply whenever you use our website or Valucart iOS /Anroid (the "Application” )or order any product ("Product") through the Website or otherwise from us. . By using the Website or ordering a Product from us, you agree that you have read, understood and agree to these Terms (as amended from time to time). If you do not agree to these Terms, you must not use the Website or order any Product from us.


    Valucart Global LLC (referred to in these Terms as “ValuCart”, “we”, or “us”) is a limited liability company registered in Dubai, United Arab Emirates (UAE), whose commercial license number is 2115476.01 and whose registered address is Sharjah Media City , P.O box 515000 sharjah UAE . United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
 We will not trade with or provide any services to OFAC and sanctioned countries
 Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please e-mail us on

    You are the sole authorized User of any account (Account) you create using the Services. Your action of registration constitutes your acceptance of the Terms of Service and the Privacy Policy. Registration is free of charge. Customer using the application /Website who are Minor and under the age of 18 shall not register as a User of the website and shall not transact on or use the app or website.
 By ordering any Products from us, you confirm that you are • over 18 years old • resident in one of the Gulf Cooperation Council (“GCC”) countries and • ordering Products for delivery in the GCC . If any of the above is incorrect, you must notify us and we reserve the right, in our sole discretion, to refuse or accept your order. ValuCart has no responsibility over the use of the User account and expressly disclaims any liability therefrom. Should you suspect that any unauthorized party might be using your Account, you are obligated for your own security to notify Valucart immediately by emailing us at By providing your mobile phone number to ValuCart pursuant to the use of the Service, you hereby affirmatively consent to our use of your mobile phone number for contacting you directly in order to perform the Services, including but not limited to occasionally send notifications, text messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services. • User is responsible for maintaining the confidentiality of his /her account.

    Use of the Application /Website

    You agree to use the Website/Application only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.
 You are permitted to download and print content from the application or Website solely for your own internal business purposes and/or personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.
 Without limiting any other rights and remedies we may have available, we may, without giving any notice, limit your activities on the Website, deny you access to the Website or refuse to sell Products to you if you breach these Terms or if we consider your use of the Website to be inappropriate.


    From time to time, the Website may include a blog ("Blog"), which is a specialised part of the Website that allows an individual or a group of individuals to share a running log of events and personal insights with other users of the Website. You agree that you will not post or share any material that is: • contrary to Islamic principles, or the social norms or moral or cultural considerations of the UAE or other GCC countries; • that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, discriminatory, scandalous, inflammatory, or which may cause annoyance or inconvenience; • for which you have not obtained all necessary licenses and approvals; or • which is technically harmful (including, but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data. • We will be free to copy, disclose, distribute, incorporate and otherwise use any posted or shared material for any and all commercial and non-commercial purposes.
 Without prejudice to any rights or remedies we have under the Terms and the law, we reserve the right to remove any materials that breach these Terms or that we deem inappropriate.

    Product descriptions

    All Product descriptions and illustrations shown on applications /Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.
 All prices shown on the Website and apps are shown in UAE Dirhams. Unless otherwise stated on our Website, applications prices shown on the Website, App do not include delivery charges, packaging, taxes, custom duties or other charges, which will be added to any order you place. Product prices will be updated by the Vendor side admin by themselves due to new daily stock , market price changes thereby packing for the customer ,thereby the customer care or customer relations from the vendor may call the customer for confirmation if to proceed with the new order price if any.

    Product Delivery

    Product delivery to be according to the vendors promise and commitment mentioned at the time as you see in the application .Delivery will be to the address specified in your order. We endeavor to make delivery within the next availability shown on the system and the customer is allowed to choose his /her preference . If no one is available at the address at the time of delivery, the Products will be retained by us for a reasonable period of time and then, the vendor will contact you to arrange redelivery, if the customer fails to be reached within reasonable time it will be the discretion of the vendor to either re- arrange for delivery or either cancel order. If a transaction made by card payment and order cancelled by the vendor for above mentioned reasons ,payment will be on the e-wallet for later charge for each order may solely depend on the vendors desire to charge the customer for the same . and maybe weived off during seasonal or discounted or offer times . All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control and if customer not accepting as scheduled or arranged by the customer care team . 

    Ordering Products:

    Before placing an order to purchase a Product you will be given the option to register with us. By creating an account with us, store multiple shipping addresses, store your preferred items view and track your order status and history, store multiple orders from different vendors for later checkout and more. If you choose to register with us you will be asked for a user name and password as your login information to create your account. You are responsible for keeping your account login information secret and secure and you agree: • Not to permit any other person to use your user name and password; and • Not to disclose or provide any other person your user name, your password or any other information that may allow other person to gain access to your user name or password. upon placement of order you will receive a notification stating the status of your order , if you may wish to not receive notifications your may do so by disabling the feature on your device .

    .Payment for the Products :

    Are thorough COD and Visa and Master Card and the vendors own machine AED will be accepted for payment. Depending on the vendors terms specified in each vendors page.
Cardholder(PC) must retain a copy of transaction records and Merchant policies and rules. All prices and service charges are in UAE currency . In the countries where VAT is applicable the price of items displayed on the app and/or website will be including VAT. Delivery charges if available may vary from store-to-store based on location and will be transparently and clearly mentioned in the final order confirmation screen and in the email that you will receive after you order. Where goods may be charged by weight (fruit, meat, cheese, etc.), the basic price per unit applies. The quantity of such goods actually delivered, and therefore the price charged, may differ from the quantity originally ordered. For pre-packed and price-labelled fresh products, the applicable price is the one in force when the order is prepared. ValuCart reserve the right to change prices and to update them at any moment. Refunds will be done based on the original payment method, within certain conditions: • If wrong item delivered (item will be collected back OR cash/PC refund will be given) • Items missing but paid (should provide invoice as proof) • Bad quality items delivered (will be exchanged OR cash/PC refund will be given) • Expired items (item will be collected back OR cash/PC refund will be given) • Mistakenly overcharged for the items (cash refund OR PC refund will be given) 
During the checkout process, you will be asked to complete your payment option. All highlighted fields must be completed. We accept and can make arrangements for payment methods such as cash on delivery/ card . All orders may or may not have a delivery charge /fulfilment charge depends on the vendors business model. card payments are subject to authorisations by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If you have opted for cash on delivery, payment must be made in full upon delivery. Please note our delivery team will carry sufficient change for [AED 500] notes.
If we cannot supply you with the Products that you have ordered, due to price significantly gone back to normal price after an offer or due to general reasons and customer don’t agree to pay the difference we will cancel your order/products and inform you of this as soon as reasonably possible. We will give you a refund to the card / Cash if COD or ValuCart may put the amount to the customers E-wallet on ValuCart if the customer have already paid by card and is unable to reach out .

    imitation of Liability

    We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. We exclude however, subject to all other representations, warranties, conditions and terms expressed or implied by law or otherwise to the fullest extent permitted by law.
We will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.
Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, be limited to the sums paid by you for the Products.
We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, by-laws, decrees or laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining Products from vendors, materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
This Website/app may contain links to other websites/applications. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.
Nothing in these Terms shall limit our liability for personal injury or death caused by our negligence, fraud or any other liability which cannot be excluded or limited by law.


    You should check all Products you receive against your order. If you receive Products that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation and it will be your responsibility to tell us of the damage or incorrect supply within 24 hours of delivery. You must return the Products to The vendor as soon as possible after notifying us that the Products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 24 hours of receiving them. if the products delivered are wrong according to the order or other changeable commodities you can get in touch in our customer care number in the website or application on the return procedure of the vendor you transacted with and there return and refund policies will apply.
if the Products • are damaged at the time of delivery • have past their stated expiry dates at the time of delivery • are proved to be counterfeit or • have been incorrectly supplied then we will, at our option, provide a replacement or provide you with a credit equal to the value of such Products, which you can use against future purchases of Products from us. If you have any queries in relation to our exchange policy please email to for further assistance. All the Products listed on our application /Website are sold either by us directly or by carefully selected vendors and, in relation to the later, we just act as a marketplace to get these Products to you. Each Product sold by us will also come with the benefit of the relevant vendors warranty for that particular Product as detailed on the Website or the Products themselves and vendors are directly responsible for it. We will however provide you with reasonable assistance in relation to making any warranty claims against the relevant vendors.

    Customer Service & Complaints

    Customer Service provides information regarding any questions, issues or complaints related to the Valucart services. Users may contact Valucart via e-mail ( or send a message on the in-app chat. Missing items must be reported immediately on reception of the groceries, otherwise the order is considered to have been accepted by the user as being in perfect condition. Latent defects must be reported to ValuCart customer service immediately after they come to light, although in these cases there are limitations of error acknowledgement. By using ValuCart services, you agree that neither nor its affiliates or licensors are responsible for the fitness or conduct of any shop neither above mentioned service providers neither liable for any claim, injury or damage arising in connection with the acts or omissions of any shop. in the event you have a dispute with any shop, you hereby release Valucarrt and its officers, directors, employees, subsidiaries, affiliates, agents and representatives from any and all claims, liabilities, costs, including without limitation attorney's fees, loss or damage of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. Service may now or in the future permit the submission, sharing or publishing of photographs, communications or other content submitted by you and other users ("User Submissions"). Other than personally identifiable information, which is covered under the elGrocer Privacy Policy available at (, any User Submission transmitted or posted to this Software Applications will be considered non-confidential. In addition, by submitting any User Submission to Valucart, you hereby grant Valucart a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display and perform the User Submission in connection with the Services, the Support and Valcart’s business. We hereby grant each User of the Service a non-exclusive license to access their User Submissions through Service and to display and publicly perform such User Submissions as permitted through the functionality of Service and under these Terms and Conditions. In connection with the User Submissions, you agree that you will not submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material and to grant Valucart all of the license rights granted herein; (ii) is unlawful, obscene, harassing, defamatory, libellous, pornographic, hateful, racially or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Valucart or any third party; or (iv) impersonates another person. Valucart reserves the right to remove any User Submissions at its sole discretion and without notice or liability to you or to any other person. ValuCart does not endorse any User Submission or any opinion, recommendation or advice therein, and ValuCart expressly disclaims any and all liability in connection with any User Submission. You understand and agree that you may be exposed to User Submissions that are inaccurate, offensive or otherwise objectionable, and you hereby agree to waive and hereby do waive any legal or equitable rights or remedies you may have against Valucart with respect thereto. Valucart may provide links to Software Applications owned or operated by third parties.Valucart does not endorse the content or any products or services available on such Software Applications and is not responsible for such content or its security. Your linking to any other Software Applications from this Service is at your own risk. Use of customer support is entirely your responsibility. Changes are periodically made to the software applications and may be made at any time without notice to you. the support is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. Valucart makes no warranties or representations about the accuracy or completeness of the content provided through the support or the content of any software applications linked to the Valucart software applications. Valucart assumes no liability or responsibility for any errors, mistakes, or inaccuracies of content; personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Valucart software applications or the support; any unauthorized access to or use of Valucart's secure servers and/or any and all personal information and/or financial information therein. Valucart does not warrant that the software applications will operate error-free or that the software applications and its server are free of computer viruses and other harmful goods. If your use of the software applications results in the need for servicing or replacing equipment or data, Valucart shall not be responsible for those costs. Valucart , to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including without limitation the warranty of merchantability, non-infringement of third party rights and the warranty of fitness for a particular purpose. Valucart makes no warranties about the accuracy, reliability, completeness or timeliness of the content, services, support, software, text, graphics or links. Valucart and its partners and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others. 

    Intellectual Property Rights :

    As between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website. We have submitted an application to register ValuCart as a trademark in the United Arab Emirates.

    Indemnity :

    You agree to indemnify and keep us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including, but not limited to, direct losses, consequential losses, loss of profit and loss of reputation and all interest, penalties, and legal and other professional costs and expenses) arising out of and in connection with any breach of these Terms by you.


    We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website and your continued use of the Website confirms your acceptance of the updated or amended Terms.
These Terms supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
You may not assign or subcontract any of your rights or obligations under these Terms to any third party unless we agree in writing.
We may assign, transfer or subcontract any of our rights or obligations under these Terms to any affiliate or third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms.
These Terms are governed by and shall be construed in accordance with UAE law as applicable in the Emirate of Dubai. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts, including the DIFC small claims tribunal, where such tribunal has specific jurisdiction for such claim. Your continued use of the Software Applications or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Contact us If you have any comments or questions, please do not hesitate to reach out to us at